Portland/Meadowgreen Surgery adheres to the Ayrshire & Arran NHS Complaints Procedure.
Any complaints can be made in writing to the Practice Manager
The Practice will acknowledge your complaint within 3 working days. The Practice will endeavour to respond to the complaint within 20 working days.
Information leaflets surrounding this are available on request at reception.
If you want to complain about NHS services in Ayrshire and Arran, contact:
Patient Relations and Complaints Dept
NHS Ayrshire & Arran
PO Box 13
AYR KA6 6AB
Phone: 01292 513620
If you remain dissatisfied with the outcome of your complaint, you have the option of contacting the Scottish Public Services Ombudsman (SPSO).
The SPSO cannot normally look at:
< a complaint that has not completed our complaints procedure.
< events that happened, or that you become aware of, more than 12 months ago.
< a matter that has or is being considered in court.
You can contact the SPSO:
Scottish public Services Ombudsman
99 McDonald Road
Freephone: 0800 377 7330
Online contact www.spso.org.uk/contact-us
Mobile site: http://m.spso.org.uk
Please mention to the Doctor or Practice Manager if you have any suggestions/ideas relating to our Practice organisation, which may help us improve our service to patients.