Complaints or Suggestions

Complaints

Portland/Meadowgreen Surgery adheres to the Ayrshire & Arran NHS Complaints Procedure.

Any complaints can be made in writing to the Practice Manager

(Maria Bartley)

 

The Practice will acknowledge your complaint within 3 working days. The Practice will endeavour to respond to the complaint within 20 working days.

 

Information leaflets surrounding this are available on request at reception.

 

If you want to complain about NHS services in Ayrshire and Arran, contact:

Patient Relations and Complaints Dept

NHS Ayrshire & Arran

PO Box 13

Eglinton House

Ailsa Hospital

Dalmellington Road

AYR KA6 6AB

Email: complaintsteam@aapct.scot.nhs.uk

Phone: 01292 513620

 

If you remain dissatisfied with the outcome of your complaint, you have the option of contacting the Scottish Public Services Ombudsman (SPSO).

 

The SPSO cannot normally look at:

< a complaint that has not completed our complaints procedure.

< events that happened, or that you become aware of, more than 12 months ago.

< a matter that has or is being considered in court.

 

The SPSO’s contact details are:

 

SPSO, Freepost EH641, Edinburgh, EH30BR

Phone: 0800 377 7330

Email: ask@spso.org.uk

Website: www.spso.org.uk

 

Suggestions

Please mention to the Doctor or Practice Manager if you have any suggestions/ideas relating to our Practice organisation, which may help us improve our service to patients.